Choose from the most commonly asked questions about our online store or select a topic from the menu. For general inquiries, see our Contact Us section.
Payment / Returns
Which Forms of Payment Are Accepted at Amoeba Store Locations?
We accept cash, debit cards, credit cards (Visa, Mastercard, Discover), and traveler's checks in US dollars. Credit cards must be accompanied by valid photo ID. We do NOT accept personal checks or American Express credit cards or gift cards (American Express traveler’s checks are OK).
What Forms of Payment are Accepted on Amoeba.com?
We accept Visa, Master Card and Discover through our secure server. You can also pay using Paypal, or an Amoeba.com gift code.
Do I Receive a Receipt for My Purchase Online?
Yes, you will receive a confirmation email with a copy of your invoice.
Can Store Credit Be Used For Purchases on Amoeba.com?
No. Store credits are for store redemption only, as they are "trade credits" and we do not offer trades on Amoeba.com.
What Is Your Return Policy for Items Purchased at Amoeba Store Locations?
All returns are for store credit only and must be accompanied by a receipt within 7 days of purchase. If an item is defective, we will replace it when in stock. If we can’t replace it, you will receive full store credit (for items over $1). If you want to return/exchange an item that is still sealed you will receive full store credit (for items over $1). You can also return anything (non-clearance and over $2) for any other reason and get 75% store credit. This is our “insurance policy” which allows you to take a chance on an item and still get most of the value back if you don’t care for it. Our return policy is also written at the bottom of every receipt.
What is Your Return Policy for Items Purchased on Amoeba.com?
Refunds or exchanges for defective merchandise must be made within 30 days of purchase. All sales are final. However, if an item is defective we will do our best to replace it when possible. If we are unable to replace the item, we will issue a refund. See our full return policy for Amoeba.com. Please email us at [email protected] if an item you purchased on Amoeba.com is defective.
For international returns, any customs or import duties, brokerage fees, taxes and all other charges paid on return shipments are solely the responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded once all of the goods have been received and inspected by Amoeba. All costs, duties, fees, or taxes are the customer's responsibility and will not be refunded